Cancellation policy

Some items in our store are offered as a subscription. This policy explains how you can change or cancel those purchases.

Subscriptions

When you purchase a subscription you receive repeat deliveries at the frequency you select. Your payment details are stored securely and you are charged for each delivery.

You can change your delivery date, skip a month, or cancel at any time from your account. There is no call to make and no email to send. Your order confirmation emails also contain a link to manage your subscription.

Cancelling stops all future orders. It does not cancel or refund an order that has already been processed or shipped.

If an order has already been sent, our 90 day money back guarantee may apply instead. See our Return and refund policy for details.

Questions about a subscription? Email hello@koolpets.co and we will answer within 2 business days.